Media type: E-Article Title: Which consumer groups are more loyal? : evidence in Indonesian banking industry Contributor: Indiani, Ni Luh Putu [Author]; Pulawan, I [Author]; Santin, Ni [Author] Published: 2022 Published in: Montenegrin journal of economics ; 18(2022), 1, Seite 47-60 Language: English DOI: 10.14254/1800-5845/2022.18-1.4 Identifier: Keywords: service quality ; satisfaction ; loyalty ; customer characteristics ; moderating role ; banking service ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access