Media type: E-Article Title: Live support by chatbots with artificial intelligence : A future research agenda Contributor: Camilleri, Mark Anthony [VerfasserIn]; Troise, Ciro [VerfasserIn] imprint: 2023 Published in: Service business ; 17(2023), 1 vom: März, Seite 61-80 Language: English DOI: 10.1007/s11628-022-00513-9 ISSN: 1862-8508 Identifier: Keywords: Anthropomorphism ; Artificial intelligence ; Conversational agents ; Customer experience ; Online customer services ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access