Service business

Tomazelli, Joana Boesche [Author]; Rohden, Simoni F. [Author]; Espartel, Lélis Balestrin [Author]
18(2024), 1 vom: März, Seite 133-159: The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel
Berlin; Heidelberg [u.a.]: Springer, 2007-

Cantó-Primo, Mónica [Author]; Gil Saura, Irene [Author]; Frasquet Deltoro, Marta [Author]
18(2024), 1 vom: März, Seite 81-100: Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms' performance Mónica Cantó-Primo, Irene Gil-Saura, Marta Frasquet-Deltoro
Berlin; Heidelberg [u.a.]: Springer, 2007-

Loan Van Thi Hong [Author]; Le Dang Lang [Author]; Trong Liem‑Phuoc Ngo [Author]; Ferreira, João J. M. [Author]
18(2024), 1 vom: März, Seite 101-131: The impact of internal social responsibility on service employees' job satisfaction and organizational engagement Loan Thi-Hong Van, Le Dang Lang, Trong Liem-Phuoc Ngo, João Ferreira
Berlin; Heidelberg [u.a.]: Springer, 2007-

Pandya, Darshan [Author]; Kumar, Gopal [Author]
17(2023), 1 vom: März, Seite 37-59: Applying Industry 4.0 technologies for the sustainability of small service enterprises Darshan Pandya, Gopal Kumar
Berlin; Heidelberg [u.a.]: Springer, 2007-

Camilleri, Mark Anthony [Author]; Troise, Ciro [Author]
17(2023), 1 vom: März, Seite 61-80: Live support by chatbots with artificial intelligence A future research agenda Mark Anthony Camilleri, Ciro Troise
Berlin; Heidelberg [u.a.]: Springer, 2007-

Molinillo, Sebastian [Author]; Rejón-Guardia, Francisco [Author]; Anaya-Sánchez, Rafael [Author]
17(2023), 1 vom: März, Seite 167-193: Exploring the antecedents of customers' willingness to use service robots in restaurants Sebastian Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez
Berlin; Heidelberg [u.a.]: Springer, 2007-

Ivanov, Stanislav [Author]; Webster, Craig [Author]; Seyitoğlu, Faruk [Author]
17(2023), 1 vom: März, Seite 195-231: Humans and/or robots? tourists’ preferences towards the humans-robots mix in the service delivery system Stanislav Ivanov, Craig Webster, Faruk Seyitoğlu
Berlin; Heidelberg [u.a.]: Springer, 2007-

Kim, Minjun [Author]; Trimi, Silvana [Author]
17(2023), 1 vom: März, Seite 257-280: Transforming data into information for smart services integration of morphological analysis and text mining Minjun Kim, Silvana Trimi
Berlin; Heidelberg [u.a.]: Springer, 2007-

Quintás, María A. [Author]; Martínez-Senra, Ana I. [Author]; García-Pintos, Adela [Author]
17(2023), 1 vom: März, Seite 395-428: Is the hotel industry really committed to the environment? answering using the business models framework María A. Quintás, Ana I. Martínez-Senra, Adela García-Pintos
Berlin; Heidelberg [u.a.]: Springer, 2007-

Belk, Russell W. [Author]; Belanche, Daniel [Author]; Flavián Blanco, Carlos [Author]
17(2023), 1 vom: März, Seite 1-9: Key concepts in artificial intelligence and technologies 4.0 in services Russell W. Belk, Daniel Belanche, Carlos Flavián
Berlin; Heidelberg [u.a.]: Springer, 2007-

Lehtonen, Miikka J. [Author]; Harviainen, J. Tuomas [Author]; Kultima, Annakaisa [Author]
17(2023), 1 vom: März, Seite 113-136: How monetization mechanisms in mobile games influence consumers' identity extensions Miikka J. Lehtonen, J. Tuomas Harviainen, Annakaisa Kultima
Berlin; Heidelberg [u.a.]: Springer, 2007-

Loureiro, Sandra Maria Correia [Author]; Bilro, Ricardo Godinho [Author]; Neto, Diogo [Author]
17(2023), 1 vom: März, Seite 233-255: Working with AI can stress bring happiness? Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Diogo Neto
Berlin; Heidelberg [u.a.]: Springer, 2007-

Bigné Alcañiz, J. Enrique [Author]; Ruiz Mafé, Carla [Author]; Pérez-Cabañero, Carmen [Author]; Cuenca, Antonio [Author]
17(2023), 1 vom: März, Seite 281-314: Are customer star ratings and sentiments aligned? a deep learning study of the customer service experience in tourism destinations Enrique Bigne, Carla Ruiz, Carmen Perez-Cabañero, Antonio Cuenca
Berlin; Heidelberg [u.a.]: Springer, 2007-

Lim, SeongBae [Author]; Kim, Sung Tae [Author]
17(2023), 1 vom: März, Seite 429-448: The relationship between entrepreneurial orientation and success of foodservice business effects of religion Seongbae Lim, Sung Tae Kim
Berlin; Heidelberg [u.a.]: Springer, 2007-

Akdim, K. [Author]; Casaló, Luis V. [Author]
17(2023), 1 vom: März, Seite 81-112: Perceived value of AI-based recommendations service the case of voice assistants K. Akdim, Luis V. Casaló
Berlin; Heidelberg [u.a.]: Springer, 2007-

Becker, Marc [Author]; Mahr, Dominik [Author]; Odekerken-Schröder, Gaby [Author]
17(2023), 1 vom: März, Seite 137-165: Customer comfort during service robot interactions Marc Becker, Dominik Mahr, Gaby Odekerken-Schröder
Berlin; Heidelberg [u.a.]: Springer, 2007-

Lajante, Mathieu [Author]; Remisch, David [Author]; Dorofeev, Nikita [Author]
17(2023), 1 vom: März, Seite 315-357: Can robots recover a service using interactional justice as employees do? a literature review-based assessment Mathieu Lajante, David Remisch, Nikita Dorofeev
Berlin; Heidelberg [u.a.]: Springer, 2007-

Le Dain, Marie Anne [Author]; Benhayoun, Lamiae [Author]; Matthews, Judy [Author]; Liard, Marine [Author]
17(2023), 1 vom: März, Seite 359-393: Barriers and opportunities of digital servitization for SMEs the effect of smart Product-Service System business models Marie-Anne Le-Dain, Lamiae Benhayoun, Judy Matthews, Marine Liard
Berlin; Heidelberg [u.a.]: Springer, 2007-

Chin, HeeSoo [Author]; Marasini, Durga Prasad [Author]; Lee, Donhee [Author]
17(2023), 1 vom: März, Seite 11-36: Digital transformation trends in service industries HeeSoo Chin, Durga Prasad Marasini, DonHee Lee
Berlin; Heidelberg [u.a.]: Springer, 2007-

Chou, Hsin-Hui [Author]; Huang, Chao-Chin [Author]; Tu, Pei-Yun [Author]
17(2023), 2 vom: Juni, Seite 607-632: Towards becoming a service-dominant enterprise an actor engagement perspective Hsin-Hui Chou, Chao-Chin Huang, Pei-Yun Tu
Berlin; Heidelberg [u.a.]: Springer, 2007-

Revuelto-Taboada, Lorenzo [Author]; Portalanza-Chavarría, Alexandra [Author]; Cedeño-Alejandro, Fernando [Author]
17(2023), 3 vom: Sept., Seite 789-817: Promoting intrapreneurial behavior in banking the role of high-performance work systems, knowledge management processes, and supervisor support Lorenzo Revuelto-Taboada, Alexandra Portalanza-Chavarría, Fernando Cedeño-Alejandro
Berlin; Heidelberg [u.a.]: Springer, 2007-

Pombo, Diogo [Author]; Franco, Mário [Author]
17(2023), 2 vom: Juni, Seite 529-555: A qualitative investigation of infusing products with service via strategic alliances among SMEs a case of servitization Diogo Pombo, Mário Franco
Berlin; Heidelberg [u.a.]: Springer, 2007-

Moliner-Velázquez, Beatriz [Author]; Fuentes-Blasco, María [Author]; Gil Saura, Irene [Author]
17(2023), 2 vom: Juni, Seite 557-578: Motivations and attitudes towards consulting eWOM when booking accommodation Beatriz Moliner-Velázquez, María Fuentes-Blasco, Irene Gil-Saura
Berlin; Heidelberg [u.a.]: Springer, 2007-

Kim, Minjun [Author]
17(2023), 4 vom: Dez., Seite 851-878: Connecting artificial intelligence to value creation in services mechanism and implications Minjun Kim
Berlin; Heidelberg [u.a.]: Springer, 2007-

Tan, Wee Kheng [Author]; Chen, Po-Yen [Author]
17(2023), 4 vom: Dez., Seite 1001-1024: Flash sales how consumers' emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions Wee-Kheng Tan, Po-Yen Chen
Berlin; Heidelberg [u.a.]: Springer, 2007-

Schéele, Fabian von [Author]; Haftor, Darek M. [Author]; Pashkevich, Natallia [Author]
16(2022), 2 vom: Juni, Seite 211-226: Predicting delays in service operations Fabian von Schéele, Darek M. Haftor, Natallia Pashkevich
Berlin; Heidelberg [u.a.]: Springer, 2007-

Sandvik, Håkon Osland [Author]; Sjödin, Rönnberg David [Author]; Brekke, Thomas [Author]; Parida, Vinit [Author]
16(2022), 2 vom: Juni, Seite 227-255: Inherent paradoxes in the shift to autonomous solutions provision a multilevel investigation of the shipping industry Håkon Osland Sandvik, David Sjödin, Thomas Brekke, Vinit Parida
Berlin; Heidelberg [u.a.]: Springer, 2007-

Coll, Santiago Forgas [Author]; Huertas-Garcia, Ruben [Author]; Andriella, Antonio [Author]; Alenyà, Guillem [Author]
16(2022), 2 vom: Juni, Seite 359-389: The effects of gender and personality of robot assistants on customers’ acceptance of their service Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella, Guillem Alenyà
Berlin; Heidelberg [u.a.]: Springer, 2007-

Mas-Tur, Alicia [Author]
16(2022), 4 vom: Dez., Seite 791-795: Female-driven social entrepreneurship in service business Alicia Mas-Tur
Berlin; Heidelberg [u.a.]: Springer, 2007-

Comeig, Irene [Author]; Jaramillo-Gutiérrez, Ainhoa [Author]; Ramírez, Federico [Author]
16(2022), 4 vom: Dez., Seite 883-905: Are credit screening contracts designed for men? Irene Comeig, Ainhoa Jaramillo-Gutiérrez, Federico Ramírez
Berlin; Heidelberg [u.a.]: Springer, 2007-

Sendra-Pons, Pau [Author]; Belarbi-Muñoz, Sara [Author]; Garzón, Dolores [Author]; Mas-Tur, Alicia [Author]
16(2022), 4 vom: Dez., Seite 971-989: Cross-country differences in drivers of female necessity entrepreneurship Pau Sendra-Pons, Sara Belarbi-Muñoz, Dolores Garzón, Alicia Mas-Tur
Berlin; Heidelberg [u.a.]: Springer, 2007-

Ishizuka, Chikako [Author]; Kuo-Che, Tseng [Author]; Kishi, Yasuyuki [Author]
16(2022), 4 vom: Dez., Seite 1015-1033: Reviving tradition-bound products a case of value co-creation using rhetorical history Chikako Ishizuka, Tseng Kuo-Che, Yasuyuki Kishi
Berlin; Heidelberg [u.a.]: Springer, 2007-

Morales-Hernández, Ana M. [Author]; Fernández-Hernández, Carlos [Author]; Díaz Pérez, Flora María [Author]; García-González, Carlos G. [Author]
16(2022), 4 vom: Dez., Seite 1111-1137: Rural tourism networking and Covid-19 crisis a gender perspective Ana M. Morales-Hernández, Carlos Fernández-Hernández, Flora M. Díaz-Pérez, Carlos G. García-González
Berlin; Heidelberg [u.a.]: Springer, 2007-

Reitzinger, Stephanie [Author]; Pennerstorfer, Astrid [Author]
15(2021), 3 vom: Sept., Seite 445-466: The size-growth relationship in the social services sector in Austria Stephanie Reitzinger, Astrid Pennerstorfer
Berlin; Heidelberg [u.a.]: Springer, 2007-

Gaiardelli, Paolo [Author]; Pezzotta, Giuditta [Author]; Rondini, Alice [Author]; Romero, David [Author]; Jarrahi, Farnaz [Author]; Bertoni, Marco [Author]; Wiesner, Stefan [Author]; Wuest, Thorsten [Author]; Larsson, Tobias [Author]; Zaki, Mohamed [Author]; Jussen, Philipp [Author]; Boucher, Xavier [Author]; Bigdeli, Ali Ziaee [Author]; Cavalieri, Sergio [Author]
15(2021), 1 vom: März, Seite 177-207: Product-service systems evolution in the era of Industry 4.0 Paolo Gaiardelli, Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, Thorsten Wuest, Tobias Larsson, Mohamed Zaki, Philipp Jussen, Xavier Boucher, Ali Z. Bigdeli, Sergio Cavalieri
Berlin; Heidelberg [u.a.]: Springer, 2007-

Service business

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