Media type: E-Article Title: Providing positive individuating information to reduce stereotype-based negativity in service encounters Contributor: Smith, Nicholas A. [Author]; Martinez, Larry [Author]; Xu, Shi [Author]; Waterbury, Christopher J. [Author] Published: 2023 Published in: The Cornell hospitality quarterly ; 64(2023), 3 vom: Aug., Seite 307-321 Language: English DOI: 10.1177/19389655221127263 Identifier: Keywords: age ; Asian ; bias ; discrimination ; experiments ; individuating information ; service encounter ; stereotypes ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access