Media type: E-Article Title: You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery Contributor: Masorgo, Nicolò [VerfasserIn]; Mir, Saif [VerfasserIn]; Hofer, Adriana Rossiter [VerfasserIn] imprint: 2023 Published in: Journal of business logistics ; 44(2023), 4 vom: Okt., Seite 666-692 Language: English DOI: 10.1111/jbl.12356 ISSN: 2158-1592 Identifier: Keywords: driver affiliation ; emotions ; last-mile delivery ; logistics service quality ; vignette experiment ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access