Media type: E-Article Title: The Behavioral Consequences of Regret, Anger, and Frustration in Service Settings Contributor: Le, Angelina Nhat Hanh; Ho, Huong Xuan Published: Informa UK Limited, 2020 Published in: Journal of Global Marketing, 33 (2020) 2, Seite 84-102 Language: English DOI: 10.1080/08911762.2019.1628330 ISSN: 0891-1762; 1528-6975 Keywords: Marketing ; Business and International Management Origination: Footnote: