Media type: E-Article Title: Which HRM practices contribute to service culture? Contributor: Ueno, Akiko Published: Informa UK Limited, 2012 Published in: Total Quality Management & Business Excellence, 23 (2012) 11-12, Seite 1227-1239 Language: English DOI: 10.1080/14783363.2012.733255 ISSN: 1478-3371; 1478-3363 Keywords: General Business, Management and Accounting Origination: Footnote: