Media type: E-Article Title: Consumer Dissatisfaction, Complaints, and the Involvement of Human Resource Personnel in the Hospitality and Tourism Industry Contributor: Matusitz, Jonathan; Breen, Gerald-Mark Published: Informa UK Limited, 2009 Published in: Journal of Human Resources in Hospitality & Tourism, 8 (2009) 2, Seite 234-246 Language: English DOI: 10.1080/15332840802269866 ISSN: 1533-2845; 1533-2853 Origination: Footnote: