Media type: E-Article Title: Call centers with a postponed callback offer Contributor: Legros, Benjamin; Ding, Sihan; van der Mei, Rob; Jouini, Oualid Published: Springer Science and Business Media LLC, 2017 Published in: OR Spectrum, 39 (2017) 4, Seite 1097-1125 Language: English DOI: 10.1007/s00291-017-0487-x ISSN: 0171-6468; 1436-6304 Keywords: Management Science and Operations Research ; Business, Management and Accounting (miscellaneous) Origination: Footnote: