Media type: E-Article Title: Can complaint-handling efforts promote customer engagement? Contributor: Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Javier Sese, F. Published: Springer Science and Business Media LLC, 2016 Published in: Service Business, 10 (2016) 4, Seite 847-866 Language: English DOI: 10.1007/s11628-015-0295-9 ISSN: 1862-8516; 1862-8508 Origination: Footnote: