Media type: E-Article Title: Talk up or criticize? Customer responses to WOM about competitors during social interactions Contributor: Ranaweera, Chatura; Jayawardhena, Chanaka Published: Elsevier BV, 2014 Published in: Journal of Business Research, 67 (2014) 12, Seite 2645-2656 Language: English DOI: 10.1016/j.jbusres.2014.04.002 ISSN: 0148-2963 Origination: Footnote: