Media type: E-Article Title: Customer responses to waits for online banking service delivery Contributor: Demoulin, Nathalie T.M.; Djelassi, Souad Published: Emerald, 2013 Published in: International Journal of Retail & Distribution Management, 41 (2013) 6, Seite 442-460 Language: English DOI: 10.1108/09590551311330825 ISSN: 0959-0552 Keywords: Business and International Management ; Marketing Origination: Footnote: