Media type: E-Article Title: The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience Contributor: Ofir, Chezy; Simonson, Itamar Published: Elsevier BV, 2005 Published in: SSRN Electronic Journal (2005) Language: English DOI: 10.2139/ssrn.678382 ISSN: 1556-5068 Keywords: Pharmacology (medical) Origination: Footnote: