Media type: E-Article Title: Collaboration Leads to Transformation and Positive Results in Grand Rapids, Mich Contributor: Thompson, Joellen C.; Glover, Becky Jo; Schiebold, John imprint: Wiley, 2017 Published in: Journal AWWA Language: English DOI: 10.5942/jawwa.2017.109.0106 ISSN: 0003-150X; 1551-8833 Keywords: Water Science and Technology ; General Chemistry Origination: Footnote: Description: <jats:p>The City of Grand Rapids Water System and Environmental Services Departments transformed their customer service—related functions for a more streamlined organization, improved service to customers, and lower costs.</jats:p>