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  1. Buhl, Ullrike [Author] ; Töns, Jürgen [Other]

    ITIL-Praxisbuch : Beispiele und Tipps für die erfolgreiche Prozessoptimierung ; [ITIL Version 3.0: service strategy, service design, service transition, service operations, continual service improvement ; Qualitätsabweichungen frühzeitig erkennen und entgegenwirken ; Prozesse, Organisation und Sourcing ; Zertifizierungen und Standards ; CD mit Vorlagen, Checklisten, ITIL-V3-Übersicht] - [2., überarb. Aufl.]

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    Heidelberg: mitp, REDLINE, 2008

  2. Klosterboer, Larry [Author]

    ITIL capacity management - [1. print.]

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    Upper Saddle River, NJ; Munich [u.a.]: IBM Press, c 2011

    Published in: The ITIL series

  3. Stych, Christof [Author]; Zeppenfeld, Klaus [Author]

    ITIL

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    Berlin; Heidelberg: Springer, 2008

    Published in: Informatik im Fokus

  4. Großbritannien Office of Government Commerce

    Service operation (SO) : ITIL

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    London: TSO (The Stationery Office), 2007

  5. Großbritannien Office of Government Commerce

    Service transition, ITIL

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    London: TSO (The Stationery Office), 2007