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Whiteley, Richard C. [Author]

The customer-driven company : moving from talk to action

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Reading, Mass. [u.a.]: Addison-Wesley, 1991
Sundbo, Jon [Editor]

User-based innovation in services

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Cheltenham [u.a.]: Elgar, 2011
Ramsey, Rick [Author]

All about administering NIS+

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Mountain View, Calif.: SunSoft Press [u.a.], 1993
Ramsey, Rick [Author]

All about administering NIS+ : [includes scripts, transition, and API] - [2. ed., completelely rev.]

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Mountain View, Calif.: SunSoft Press [u.a.], c 1994
Fitzsimmons, James A. [Author]; Fitzsimmons, Mona J. [Author]

Service management : operations, strategy, information technology - [Seventh Edition, International Edition]

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Boston; Burr Ridge, IL; Dubuque, IA; Madison, WI; New York; San Francisco; St. Louis; Bangkok; Bogotá; Caracas; Kuala Lumpur; Lisbon; London; Madrid; Mexico City; Milan; Montreal; New Delhi; Santiago; Seoul; Singapore; Sydney; Taipei; Toronto: McGraw-Hill, 2011

Published in: The McGraw-Hill/Irwin series operations and decision sciences
Payne-Palacio, June [Author]; Theis, Monica [Author]

Foodservice management : principles and practices - [12. ed.]

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Boston; Munich [u.a.]: Prentice Hall, 2012
Roberts, Margaret [Author]

Managing public service organisations

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Huntingdon, NJ: Elm Publ., 1991
Nelson, Michael J. [Author]

Managing health professionals - [1. publ.]

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London: Chapman and Hall, 1989
Christopher, Martin [Author]

Logistics and supply chain management : strategies for reducing costs and improving services

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London: Pitman Publ., 1992
Stauss, Bernd [Author]

Wenn Thomas Mann Ihr Kunde wäre : Lektionen für Servicemanager - [1., Auflage]

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Wiesbaden: Betriebswirtschaftlicher Verlag Gabler, 2012
Corsten, Hans [Author] ; Universität Kaiserslautern Lehrstuhl für Produktionswirtschaft

Integratives Dienstleistungsmanagement : Idee und Elemente

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Kaiserslautern: Univ. Kaiserslautern, Lehrstuhl für Produktionswirtschaft, 1997

Published in: Schriften zum Produktionsmanagement ; 12
Amann, Robert [Author]

Dienstleistungen im internationalen Steuerrecht : Engineering - Management - Beratung - Lizenzverkehr

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München: Beck, 1998
Stickdorn, Marc [Other]; Schneider, Jakob [Other]

This is service design thinking : basics, tools, cases

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Hoboken, N.J.: Wiley, 2011
Bieger, Thomas [Author]

Dienstleistungsmanagement : Einführung in Strategien und Prozesse bei persönlichen Dienstleistungen ; mit Fallstudien verschiedener Praktiker - [2., überarb. und erg. Aufl.]

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Bern; Stuttgart; Wien: Haupt, 2000
Biermann, Thomas [Author]

Dienstleistungs-Management

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München; Wien: Hanser, c 1999

Published in: Reihe Management-Praxis
Lehmann, Axel Peter [Author] ; Institut für Betriebswirtschaft an der Hochschule St. Gallen, Institut für Betriebswirtschaft an der Hochschule St. Gallen

Dienstleistungsmanagement : Strategien und Ansatzpunkte zur Schaffung von Servicequalität

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Zürich: Verlag Neue Zürcher Zeitung, 1993 ; Stuttgart: Schäffer-Poeschel [u.a.], 1993

Published in: Entwicklungstendenzen im Management ; 9
Normann, Richard [Author]

Service management : strategy and leadership in service business - [2. ed., reprinted]

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Chichester [u.a.]: Wiley, 1993
Normann, Richard [Author]

Service management : strategy and leadership in service business - [2. ed.]

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Chichester; New York: Wiley, 1991
Browne, Jim [Author]

Management and analysis of service operations

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New York [u.a.]: North-Holland, 1984
Abicht, Carolin [Author] ; Abicht, Caroline [Other]

Netzwerke touristischer Dienstleister : Innovation, Herausforderungen, Perspektiven

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Saarbrücken: VDM Verlag Dr. Müller, 2006

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