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Ranaweera, Chatura [Author] ; Jayawardhena, Chanaka [Other]

Talk Up or Criticize? Customer Responses to WOM About Competitors During Social Interactions

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[S.l.]: SSRN, [2014]
Ranaweera, Chatura [Author]; Menon, Kalyani [Author]

For Better or for Worse? Adverse Effects of Relationship Age and Continuance Commitment on Positive and Negative Word of Mouth

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[S.l.]: SSRN, 2015
Voyer, Peter [Author]; Ranaweera, Chatura [Author]

The Impact of Word of Mouth on Service Purchase Decisions : Examining Risk and the Interaction of Tie Strength and Involvement

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[S.l.]: SSRN, 2016
Ranaweera, Chatura

Are satisfied long-term customers more profitable? Evidence from the telecommunication sector

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Springer Science and Business Media LLC, 2007

Published in: Journal of Targeting, Measurement and Analysis for Marketing, 15 (2007) 2, Seite 113-120
Taiminen, Kimmo; Ranaweera, Chatura

Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing : The role of brand’s helpfulness : The role of brand’s helpfulness

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Emerald, 2019

Published in: European Journal of Marketing, 53 (2019) 9, Seite 1759-1781
Ranaweera, Chatura; Karjaluoto, Heikki

The impact of service bundles on the mechanism through which functional value and price value affect WOM intent

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Emerald, 2017

Published in: Journal of Service Management, 28 (2017) 4, Seite 707-723
Ranaweera, Chatura; Sigala, Marianna

From service quality to service theory and practice

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Emerald, 2015

Published in: Journal of Service Theory and Practice, 25 (2015) 1, Seite 2-9
Ranaweera, Chatura; Jayawardhena, Chanaka

Talk up or criticize? Customer responses to WOM about competitors during social interactions

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Elsevier BV, 2014

Published in: Journal of Business Research, 67 (2014) 12, Seite 2645-2656
Ranaweera, Chatura; Menon, Kalyani

For better or for worse? : Adverse effects of relationship age and continuance commitment on positive and negative word of mouth : Adverse effects of relationship age and continuance commitment on positive and negative word of mouth

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Emerald, 2013

Published in: European Journal of Marketing, 47 (2013) 10, Seite 1598-1621
Ranaweera, Chatura; Prabhu, Jaideep

The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting

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Emerald, 2003

Published in: International Journal of Service Industry Management, 14 (2003) 4, Seite 374-395
Ranaweera, Chatura; Prabhu, Jaideep

On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth

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Springer Science and Business Media LLC, 2003

Published in: Journal of Targeting, Measurement and Analysis for Marketing, 12 (2003) 1, Seite 82-90
Ranaweera, Chatura; Neely, Andy

Some moderating effects on the service quality‐customer retention link

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Emerald, 2003

Published in: International Journal of Operations & Production Management, 23 (2003) 2, Seite 230-248
Voyer, Peter A.; Ranaweera, Chatura

The impact of word of mouth on service purchase decisions : Examining risk and the interaction of tie strength and involvement : Examining risk and the interaction of tie strength and involvement

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Emerald, 2015

Published in: Journal of Service Theory and Practice, 25 (2015) 5, Seite 636-656
Chen, Yongjian (Ken); Coviello, Nicole; Ranaweera, Chatura

How does dynamic network capability operate? A moderated mediation analysis with NPD speed and firm age

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Emerald, 2021

Published in: Journal of Business & Industrial Marketing, 36 (2021) 2, Seite 292-306
Chen, Yongjian (Ken); Coviello, Nicole; Ranaweera, Chatura

When change is all around: How dynamic network capability and generative NPD learning shape a firm’s capacity for major innovation

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Wiley, 2021

Published in: Journal of Product Innovation Management, 38 (2021) 5, Seite 574-599
Gill, Tripat; Kim, Hae Joo; Ranaweera, Chatura

Ethnic stereotyping in service provision : When do stereotypes affect the performance expectations and evaluation of ethnic service providers? : When do stereotypes affect the performance expectations and evaluation of ethnic service providers?

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Emerald, 2017

Published in: Journal of Service Theory and Practice, 27 (2017) 3, Seite 520-546
Ranaweera, Chatura; Bansal, Harvir; McDougall, Gordon

Web site satisfaction and purchase intentions : Impact of personality characteristics during initial web site visit : Impact of personality characteristics during initial web site visit

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Emerald, 2008

Published in: Managing Service Quality: An International Journal, 18 (2008) 4, Seite 329-348
Ranaweera, Chatura; McDougall, Gordon; Bansal, Harvir

A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics

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SAGE Publications, 2005

Published in: Marketing Theory, 5 (2005) 1, Seite 51-74
Donthu, Naveen; Kumar, Satish; Ranaweera, Chatura; Pattnaik, Debidutta; Gustafsson, Anders

Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis

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Emerald, 2022

Published in: Journal of Services Marketing, 36 (2022) 3, Seite 340-363
Zhao, Ping; Ma, Zhenfeng; Gill, Tripat; Ranaweera, Chatura

Social media sentiment polarization and its impact on product adoption

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Springer Science and Business Media LLC, 2023

Published in: Marketing Letters, 34 (2023) 3, Seite 497-512

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