Skip to contents Gao, Lily [Author]; Haan, Evert de [Author]; Melero-Polo, Iguácel [Author]; Sesé, F. Javier [Author] Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention Articles View online Schließen > Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Academy of Marketing Science: Journal of the Academy of Marketing Science ; 51(2023), 2 vom: März, Seite 334-371 Sesé, F. Javier La «ciencia de la Cruz». La enseñanza de San Juan de la Cruz a la luz del pensamiento de la Beata Edith Stein Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Universidad de Navarra, 2018 Published in: Scripta Theologica, 23 (2018) 2, Seite 643-665 Minguez, Ana; Sese, F. Javier Periodic Versus Aggregate Donations: Leveraging Donation Frequencies to Cultivate the Regular Donor Portfolio Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2023 Published in: Journal of Service Research, 26 (2023) 2, Seite 283-299 Minguez, Ana; Sese, F. Javier Philanthropy scandals and regular donations: the role of email marketing communications Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2023 Published in: Journal of Marketing Management, 39 (2023) 15-16, Seite 1592-1619 Minguez, Ana; Sese, F. Javier How does relationship length influence donation amount over time for regular members of nonprofit organizations – the moderating role of donation frequency Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2022 Published in: Journal of Service Theory and Practice, 32 (2022) 3, Seite 432-451 Minguez, Ana; Sese, F. Javier Understanding the effectiveness of social influence appeals in charitable giving: the roles of affinity with the cause, and past giving behavior Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2021 Published in: Journal of Marketing Theory and Practice, 29 (2021) 3, Seite 375-386 Polo, Yolanda; Sese, F. Javier Does the Nature of the Interaction Matter? Understanding Customer Channel Choice for Purchases and Communications Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2016 Published in: Journal of Service Research, 19 (2016) 3, Seite 276-290 Polo, Yolanda; Sese, F. Javier Strengthening Customer Relationships : What Factors Influence Customers to Migrate to Contracts? : What Factors Influence Customers to Migrate to Contracts? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2013 Published in: Journal of Service Research, 16 (2013) 2, Seite 138-154 Polo, Yolanda; Sesé, F. Javier How to Make Switching Costly : The Role of Marketing and Relationship Characteristics : The Role of Marketing and Relationship Characteristics Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2009 Published in: Journal of Service Research, 12 (2009) 2, Seite 119-137 Maicas, Juan P.; Sese, F. Javier Customer‐Base Management in Network Industries: The Moderating Role of Network Size and Market Growth Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2015 Published in: European Management Review, 12 (2015) 4, Seite 209-220 Boyd, D. Eric; Sese, F. Javier; Tillmanns, Sebastian The design of B2B customer references: A signaling theory perspective Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2023 Published in: Journal of the Academy of Marketing Science, 51 (2023) 3, Seite 658-674 Gao, Lily (Xuehui); Melero-Polo, Iguácel; Sese, F. Javier Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2020 Published in: Journal of Service Research, 23 (2020) 2, Seite 174-193 Gao, Lily (Xuehui); Melero, Iguacel; Sese, F. Javier Multichannel integration along the customer journey: a systematic review and research agenda Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2020 Published in: The Service Industries Journal, 40 (2020) 15-16, Seite 1087-1118 Gao, Lily (Xuehui); Melero Polo, Iguácel; Sese, F. Javier La experiencia del cliente como modelo de negocio en la era digital: El caso del sector financiero Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. CEF. Centro de Estudios Financieros, 2019 Published in: Revista de Marketing y Publicidad (2019), Seite 35-66 Lily (Xuehui) Gao; Iguácel Melero Polo; F. Javier Sese {'en_US': 'The customer experience as a business model in the digital age: The case of the financial sector', 'es_ES': 'La experiencia del cliente como modelo de negocio en la era digital: El caso del sector financiero'} Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2019 Published in: Tecnología (2019) Cambra-Fierro, Jesus; Melero-Polo, Iguacel; Sese, F. Javier Customer value co-creation over the relationship life cycle Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2018 Published in: Journal of Service Theory and Practice, 28 (2018) 3, Seite 336-355 Petersen, J. Andrew; Kumar, V.; Polo, Yolanda; Sese, F. Javier Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitability Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2018 Published in: Journal of the Academy of Marketing Science, 46 (2018) 5, Seite 813-836 López‐Pérez, Mª. Eugenia; Melero, Iguácel; Javier Sesé, F. Does Specific CSR Training for Managers Impact Shareholder Value? Implications for Education in Sustainable Development Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2017 Published in: Corporate Social Responsibility and Environmental Management, 24 (2017) 5, Seite 435-448 López‐Pérez, Mª Eugenia; Melero, Iguácel; Javier Sese, F Management for Sustainable Development and Its Impact on Firm Value in the SME Context: Does Size Matter? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2017 Published in: Business Strategy and the Environment, 26 (2017) 7, Seite 985-999 Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Javier Sese, F. Can complaint-handling efforts promote customer engagement? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2016 Published in: Service Business, 10 (2016) 4, Seite 847-866
Gao, Lily [Author]; Haan, Evert de [Author]; Melero-Polo, Iguácel [Author]; Sesé, F. Javier [Author] Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention Articles View online Schließen > Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Academy of Marketing Science: Journal of the Academy of Marketing Science ; 51(2023), 2 vom: März, Seite 334-371
> Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible)
Sesé, F. Javier La «ciencia de la Cruz». La enseñanza de San Juan de la Cruz a la luz del pensamiento de la Beata Edith Stein Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Universidad de Navarra, 2018 Published in: Scripta Theologica, 23 (2018) 2, Seite 643-665
Minguez, Ana; Sese, F. Javier Periodic Versus Aggregate Donations: Leveraging Donation Frequencies to Cultivate the Regular Donor Portfolio Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2023 Published in: Journal of Service Research, 26 (2023) 2, Seite 283-299
Minguez, Ana; Sese, F. Javier Philanthropy scandals and regular donations: the role of email marketing communications Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2023 Published in: Journal of Marketing Management, 39 (2023) 15-16, Seite 1592-1619
Minguez, Ana; Sese, F. Javier How does relationship length influence donation amount over time for regular members of nonprofit organizations – the moderating role of donation frequency Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2022 Published in: Journal of Service Theory and Practice, 32 (2022) 3, Seite 432-451
Minguez, Ana; Sese, F. Javier Understanding the effectiveness of social influence appeals in charitable giving: the roles of affinity with the cause, and past giving behavior Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2021 Published in: Journal of Marketing Theory and Practice, 29 (2021) 3, Seite 375-386
Polo, Yolanda; Sese, F. Javier Does the Nature of the Interaction Matter? Understanding Customer Channel Choice for Purchases and Communications Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2016 Published in: Journal of Service Research, 19 (2016) 3, Seite 276-290
Polo, Yolanda; Sese, F. Javier Strengthening Customer Relationships : What Factors Influence Customers to Migrate to Contracts? : What Factors Influence Customers to Migrate to Contracts? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2013 Published in: Journal of Service Research, 16 (2013) 2, Seite 138-154
Polo, Yolanda; Sesé, F. Javier How to Make Switching Costly : The Role of Marketing and Relationship Characteristics : The Role of Marketing and Relationship Characteristics Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2009 Published in: Journal of Service Research, 12 (2009) 2, Seite 119-137
Maicas, Juan P.; Sese, F. Javier Customer‐Base Management in Network Industries: The Moderating Role of Network Size and Market Growth Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2015 Published in: European Management Review, 12 (2015) 4, Seite 209-220
Boyd, D. Eric; Sese, F. Javier; Tillmanns, Sebastian The design of B2B customer references: A signaling theory perspective Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2023 Published in: Journal of the Academy of Marketing Science, 51 (2023) 3, Seite 658-674
Gao, Lily (Xuehui); Melero-Polo, Iguácel; Sese, F. Javier Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2020 Published in: Journal of Service Research, 23 (2020) 2, Seite 174-193
Gao, Lily (Xuehui); Melero, Iguacel; Sese, F. Javier Multichannel integration along the customer journey: a systematic review and research agenda Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2020 Published in: The Service Industries Journal, 40 (2020) 15-16, Seite 1087-1118
Gao, Lily (Xuehui); Melero Polo, Iguácel; Sese, F. Javier La experiencia del cliente como modelo de negocio en la era digital: El caso del sector financiero Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. CEF. Centro de Estudios Financieros, 2019 Published in: Revista de Marketing y Publicidad (2019), Seite 35-66
Lily (Xuehui) Gao; Iguácel Melero Polo; F. Javier Sese {'en_US': 'The customer experience as a business model in the digital age: The case of the financial sector', 'es_ES': 'La experiencia del cliente como modelo de negocio en la era digital: El caso del sector financiero'} Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2019 Published in: Tecnología (2019)
Cambra-Fierro, Jesus; Melero-Polo, Iguacel; Sese, F. Javier Customer value co-creation over the relationship life cycle Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2018 Published in: Journal of Service Theory and Practice, 28 (2018) 3, Seite 336-355
Petersen, J. Andrew; Kumar, V.; Polo, Yolanda; Sese, F. Javier Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitability Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2018 Published in: Journal of the Academy of Marketing Science, 46 (2018) 5, Seite 813-836
López‐Pérez, Mª. Eugenia; Melero, Iguácel; Javier Sesé, F. Does Specific CSR Training for Managers Impact Shareholder Value? Implications for Education in Sustainable Development Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2017 Published in: Corporate Social Responsibility and Environmental Management, 24 (2017) 5, Seite 435-448
López‐Pérez, Mª Eugenia; Melero, Iguácel; Javier Sese, F Management for Sustainable Development and Its Impact on Firm Value in the SME Context: Does Size Matter? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2017 Published in: Business Strategy and the Environment, 26 (2017) 7, Seite 985-999
Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Javier Sese, F. Can complaint-handling efforts promote customer engagement? Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2016 Published in: Service Business, 10 (2016) 4, Seite 847-866
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