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Medientyp: Elektronische Zeitschrift Titel: Journal of service research Erschienen: London: Sage Periodicals Press, 1998- Erscheinungsverlauf: 1.1998 - Sprache: Englisch ISSN: 1552-7379 Identifikator: Schlagwörter: Dienstleistung ; Dienstleistungsqualität ; Dienstleistungsmarketing ; Zeitschrift Entstehung: Anmerkungen: Bestand der SLUB: Nationalkonsortium: 1.1998 - Nationallizenz: 1.1998 - ; Die letzten 2 Jahrgänge sind nicht zugänglich Weiterer Bestand der SLUB: Zugangsstatus: Freier Zugang
Koskela-Huotari, Kaisa [Verfasser:in]; Svärd, Kristin [Verfasser:in]; Williams, Helén [Verfasser:in]; Trischler, Jakob [Verfasser:in]; Wikström, Fredrik [Verfasser:in] Drivers and hinderers of (un)sustainable service a systems view Kaisa Koskela-Huotari, Kristin Svärd, Helén Williams, Jakob Trischler, and Fredrik Wikström 2024
Fröberg, Emelie [Verfasser:in]; Kolesova, Svetlana [Verfasser:in]; Rosengren, Sara [Verfasser:in] Does the label fit the channel? how "bricks" and "clicks" influence demand for environmental and social sustainability labels Emelie Fröberg, Svetlana Kolesova, and Sara Rosengren 2024
Ghanbarpour, Tohid [Verfasser:in]; Crosby, Lawrence [Verfasser:in]; Johnson, Michael D. [Verfasser:in]; Gustafsson, Anders [Verfasser:in] The influence of corporate social responsibility on stakeholders in different business contexts Tohid Ghanbarpour, Lawrence Crosby, Michael D. Johnson, and Anders Gustafsson 2024
Lumivalo, Juuli [Verfasser:in]; Tuunanen, Tuure [Verfasser:in]; Salo, Markus [Verfasser:in] Value co-destruction a conceptual review and future research agenda Juuli Lumivalo, Tuure Tuunanen, and Markus Salo 2024
Heirati, Nima [Verfasser:in]; Leischnig, Alexander [Verfasser:in]; Henneberg, Stephan [Verfasser:in] Organization architecture configurations for successful servitization Nima Heirati, Alexander Leischnig, and Stephan C. Henneberg 2024
Shehu, Edlira [Verfasser:in]; Veseli, Besarta [Verfasser:in]; Clement, Michel [Verfasser:in]; Winterich, Karen Page [Verfasser:in] Improving blood donor retention and donor relationships with past donation use appeals Edlira Shehu, Besarta Veseli, Michel Clement, and Karen Page Winterich 2024
Nguyen, Helena [Verfasser:in]; Groth, Markus [Verfasser:in]; Johnson, Anya [Verfasser:in] How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone Helena Nguyen, Markus Groth, and Anya Johnson 2024
Berry, Leonard L. [Verfasser:in]; Yadav, Manjit S. [Verfasser:in]; Hole, Michael K. [Verfasser:in] Reclaiming healthcare's healing mission for a sustainable future Leonard L. Berry, Manjit S. Yadav, and Michael K. Hole 2024
Fehrer, Julia [Verfasser:in]; Kemper, Joya A. [Verfasser:in]; Baker, Jonathan J. [Verfasser:in] Shaping circular service ecosystems Julia A. Fehrer, Joya A. Kemper, and Jonathan J. Baker 2024
Danaher, Tracey S. [Verfasser:in]; Danaher, Peter J. [Verfasser:in]; Sweeney, Jillian C. [Verfasser:in]; McColl-Kennedy, Janet R. [Verfasser:in] Dynamic customer value cocreation in healthcare Tracey S. Danaher, Peter J. Danaher, Jillian C. Sweeney, and Janet R. McColl-Kennedy 2024
Bambauer-Sachse, Silke [Verfasser:in]; Young, Ashley [Verfasser:in] Consumers' intentions to spread negative word of mouth about dynamic pricing for services role of confusion and unfairness perceptions Silke Bambauer-Sachse, and Ashley Young 2024
Tuunanen, Tuure [Verfasser:in]; Lumivalo, Juuli [Verfasser:in]; Vartiainen, Tero [Verfasser:in]; Zhang, Yixin [Verfasser:in]; Myers, Michael D. [Verfasser:in] Micro-level mechanisms to support value co-creation for design of digital services Tuure Tuunanen, Juuli Lumivalo, Tero Vartiainen, Yixin Zhang, and Michael D. Myers 2024
Bourdin, David [Verfasser:in]; Sichtmann, Christina [Verfasser:in]; Davvetas, Vasileios [Verfasser:in] The influence of employee accent on customer participation in services David Bourdin, Christina Sichtmann, and Vasileios Davvetas 2024
Cénophat, Sadrac [Verfasser:in]; Eisend, Martin [Verfasser:in]; Bayón, Tomás [Verfasser:in]; Haas, Alexander [Verfasser:in] The role of customer relationship vulnerability in service recovery Sadrac Cenophat, Martin Eisend, Tomás Bayón, and Alexander Haas 2024
O'Loughlin, Deirdre [Verfasser:in]; Gummerus, Johanna [Verfasser:in]; Kelleher, Carol [Verfasser:in] It never ends vulnerable consumers' experiences of persistent liminality and resource (mis)integration Deirdre O’Loughlin, Johanna Gummerus, and Carol Kelleher 2024
Keiningham, Timothy [Verfasser:in]; Aksoy, Lerzan [Verfasser:in]; Malthouse, Edward [Verfasser:in] Sustainable service Timothy Keiningham, Lerzan Aksoy, and Edward Malthouse 2024
Azer, Jaylan [Verfasser:in]; Blasco-Arcas, Lorena [Verfasser:in]; Alexander, Matthew [Verfasser:in] Visual modality of engagement conceptualization, typology of forms, and outcomes Jaylan Azer, Lorena Blasco-Arcas, and Matthew Alexander 2024
Mustak, Mekhail [Verfasser:in]; Ulaga, Wolfgang [Verfasser:in]; Grohmann, Marcella Maria [Verfasser:in]; Wangenheim, Florian von [Verfasser:in] Free-to-fee transformation of industrial services Mekhail Mustak, Wolfgang Ulaga, Marcella Grohmann, and Florian von Wangenheim 2023
Bouncken, Ricarda B. [Verfasser:in]; Tiberius, Victor [Verfasser:in] Legitimacy processes and trajectories of co-prosumption services insights from coworking spaces Ricarda B. Bouncken and Victor Tiberius 2023
Skålén, Per [Verfasser:in]; Gummerus, Johanna [Verfasser:in] Conceptualizing services and service innovation a practice theory study of the Swedish music market Per Skålén and Johanna Gummerus 2023
Gahler, Markus [Verfasser:in]; Klein, Jan F. [Verfasser:in]; Paul, Michael [Verfasser:in] Customer experience conceptualization, measurement, and application in omnichannel environments Markus Gahler, Jan F. Klein, and Michael Paul 2023
Helkkula, Anu [Verfasser:in]; Arnould, Eric J. [Verfasser:in]; Chen, An [Verfasser:in] Glocalization in service cultures tensions in customers' service expectations and experiences Anu Helkkula, Eric Arnould, and An Chen 2023
Ciuchita, Robert [Verfasser:in]; Heller, Jonas [Verfasser:in]; Köcher, Sarah [Verfasser:in]; Köcher, Sören [Verfasser:in]; Leclercq, Thomas [Verfasser:in]; Sidaoui, Karim [Verfasser:in]; Stead, Susan [Verfasser:in] It is really not a game an integrative review of gamification for service research Robert Ciuchita, Jonas Heller, Sarah Köcher, Sören Köcher, Thomas Leclercq, Karim Sidaoui, and Susan Stead 2023
Rasoulian, Shahin [Verfasser:in]; Grégoire, Yany [Verfasser:in]; Legoux, Renaud [Verfasser:in]; Sénécal, Sylvain [Verfasser:in] The effects of service crises and recovery resources on market reactions an event study analysis on data breach announcements Shahin Rasoulian, Yany Grégoire, Renaud Legoux and Sylvain Sénécal 2023
Wirtz, Jochen [Verfasser:in]; Kunz, Werner H. [Verfasser:in]; Hartley, Nicole [Verfasser:in]; Tarbit, James [Verfasser:in] Corporate digital responsibility in service firms and their ecosystems Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit 2023
Berger, Jonah [Verfasser:in]; Packard, Grant [Verfasser:in] Commentary: using language to improve health Jonah Berger and Grant Packard 2023
Cabano, Frank G. [Verfasser:in]; Minton, Elizabeth A. [Verfasser:in] A common identity intervention to improve service quality for consumers experiencing vulnerabilities Frank G. Cabano and Elizabeth A. Minton 2023
Roschk, Holger [Verfasser:in]; Hosseinpour, Masoumeh [Verfasser:in]; Breitsohl, Jan [Verfasser:in] Coalitions and their negative consequences an examination in service failure-recovery situations Holger Roschk, Masoumeh Hosseinpour, and Jan Breitsohl 2023
Arnold, Todd [Verfasser:in]; Marinova, Detelina [Verfasser:in] Disrupting the organizational frontlines editorial Todd Arnold and Detelina Marinova 2023
Danatzis, Ilias [Verfasser:in]; Möller-Herm, Jana [Verfasser:in] Stopping the spread how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it Ilias Danatzis and Jana Möller-Herm 2023
Warren, Nathan B. [Verfasser:in]; Hanson, Sara [Verfasser:in] Tipping, disrupted the multi-stakeholder digital tipped service journey Nathan B. Warren and Sara Hanson 2023
Wetzels, Martin [Verfasser:in]; Grewal, Dhruv [Verfasser:in]; Wetzels, Ruud [Verfasser:in] A systematic and visual overview of 25 years of the Journal of Service Research the journey continues Martin Wetzels, Dhruv Grewal, and Ruud Wetzels 2023
Danaher, Tracey S. [Verfasser:in]; Berry, Leonard L. [Verfasser:in]; Howard, Chuck [Verfasser:in]; Moore, Sarah G. [Verfasser:in]; Attai, Deanna J. [Verfasser:in] Improving how clinicians communicate with patients an integrative review and framework Tracey S. Danaher, Leonard L. Berry, Chuck Howard, Sarah G. Moore, and Deanna J. Attai 2023
Berry, Leonard L. [Verfasser:in]; Danaher, Tracey S. [Verfasser:in]; Moore, Sarah G. [Verfasser:in]; Howard, Chuck [Verfasser:in]; Attai, Deanna J. [Verfasser:in] In reply: where reshaping communications in healthcare service begins Leonard L. Berry, Tracey S. Danaher, Sarah G. Moore, Chuck Howard, and Deanna J. Attai 2023
Sandberg, Birgitta [Verfasser:in]; Hurmerinta, Leila [Verfasser:in]; Leino, Henna M. [Verfasser:in]; Menzfeld, Mira [Verfasser:in] Autonomy or security? core value trade-offs and spillovers in servicescapes for vulnerable customers Birgitta Sandberg, Leila Hurmerinta, Henna M. Leino, and Mira Menzfeld 2022
Bieler, Martin [Verfasser:in]; Maas, Peter [Verfasser:in]; Fischer, Lukas [Verfasser:in]; Rietmann, Nele [Verfasser:in] Enabling cocreation with transformative interventions an interdisciplinary conceptualization of consumer boosting Martin Bieler, Peter Maas, Lukas Fischer, and Nele Rietmann 2022
Ye, Fei [Verfasser:in]; Xia, Qian [Verfasser:in]; Zhang, Minhao [Verfasser:in]; Zhan, Yuanzhu [Verfasser:in]; Li, Yina [Verfasser:in] Harvesting online reviews to identify the competitor set in a service business evidence from the hotel industry Fei Ye, Qian Xia, Minhao Zhang, Yuanzhu Zhan, and Yina Li 2022
Hogreve, Jens [Verfasser:in]; Iseke, Anja [Verfasser:in]; Derfuß, Klaus [Verfasser:in] The service-profit chain reflections, revisions, and reimaginations Jens Hogreve, Anja Iseke, and Klaus Derfuss 2022
Skiera, Bernd [Verfasser:in]; Yan, Shunyao [Verfasser:in]; Daxenberger, Johannes [Verfasser:in]; Dombois, Marcus [Verfasser:in]; Gurevych, Iryna [Verfasser:in] Using information-seeking argument mining to improve service Bernd Skiera, Shunyao Yan, Johannes Daxenberger, Marcus Dombois, and Iryna Gurevych 2022
Schepers, Jeroen [Verfasser:in]; Belanche, Daniel [Verfasser:in]; Casaló, Luis V. [Verfasser:in]; Flavián Blanco, Carlos [Verfasser:in] How smart should a service robot be? Jeroen Schepers, Daniel Belanche, Luis V. Casaló, and Carlos Flavián 2022
Pantano, Eleonora [Verfasser:in]; Scarpi, Daniele [Verfasser:in] I, robot, you, consumer measuring artificial intelligence types and their effect on consumers emotions in service Eleonora Pantano and Daniele Scarpi 2022
Gäthke, Jana [Verfasser:in]; Gelbrich, Katja [Verfasser:in]; Chen, Shan [Verfasser:in] A cross-national service strategy to manage product returns e-tailers' return policies and the legitimating role of the institutional environment Jana Gäthke, Katja Gelbrich, and Shan Chen 2022
Vink, Josina [Verfasser:in]; Koskela-Huotari, Kaisa [Verfasser:in] Building reflexivity using service design methods Josina Vink and Kaisa Koskela-Huotari 2022
Vorobeva, Darina [Verfasser:in]; El Fassi, Yasmina [Verfasser:in]; Pinto, Diego Costa [Verfasser:in]; Hildebrand, Diego [Verfasser:in]; Herter, Márcia Maurer [Verfasser:in]; Mattila, Anna S. [Verfasser:in] f isdn Thinking skills don't protect service workers from replacement by artificial intelligence Darina Vorobeva, Yasmina El Fassi, Diego Costa Pinto, Diego Hildebrand, Márcia M. Herter, and Anna S. Mattila 2022
Kipnis, Eva [Verfasser:in]; McLeay, Fraser [Verfasser:in]; Grimes, Anthony [Verfasser:in]; De Saille, Stevienna [Verfasser:in]; Potter, Stephen [Verfasser:in] Service robots in long-term care a consumer-centric view Eva Kipnis, Fraser McLeay, Anthony Grimes, Stevienna de Saille, and Stephen Potter 2022
Thuy Luyen [Verfasser:in]; Shabbir, Haseeb [Verfasser:in]; Dean, Dianne [Verfasser:in] A multidimensional practice-based framework of interactive value formation Thuy Luyen, Haseeb Shabbir, and Dianne Dean 2022
Danatzis, Ilias [Verfasser:in]; Karpen, Ingo O. [Verfasser:in]; Kleinaltenkamp, Michael [Verfasser:in] Actor ecosystem readiness understanding the nature and role of human abilities and motivation in a service ecosystem Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp 2022
Belk, Russell W. [Verfasser:in] Artificial emotions and love and sex doll service workers Russell Belk, PhD 2022
Pemer, Frida [Verfasser:in] Enacting professional service work in times of digitalization and potential disruption Frida Pemer 2021
Vink, Josina [Verfasser:in]; Koskela-Huotari, Kaisa [Verfasser:in]; Tronvoll, Bård [Verfasser:in]; Edvardsson, Bo [Verfasser:in]; Wetter Edman, Katarina [Verfasser:in] Service ecosystem design propositions, process model, and future research agenda Josina Vink, Kaisa Koskela-Huotari, Bård Tronvoll, Bo Edvardsson, and Katarina Wetter-Edman 2021
Nazifi, Amin [Verfasser:in]; Gelbrich, Katja [Verfasser:in]; Grégoire, Yany [Verfasser:in]; Koch, Sebastian [Verfasser:in]; El-Manstrly, Dahlia [Verfasser:in]; Wirtz, Jochen [Verfasser:in] Proactive handling of flight overbooking how to reduce negative eWOM and the costs of bumping customers Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly, and Jochen Wirtz 2021
Troebs, Cord-Christian [Verfasser:in]; Wagner, Tillmann [Verfasser:in]; Herzog, Walter [Verfasser:in] Do customer discounts affect frontline employees? Cord-Christian Troebs, Tillmann Wagner, and Walter Herzog 2021
Köcher, Sarah [Verfasser:in]; Köcher, Sören [Verfasser:in] The mode heuristic in service consumers’ interpretations of online rating distributions Sarah Köcher and Sören Köcher 2021
Gonsalves, Chahna [Verfasser:in]; Ludwig, Stephan [Verfasser:in]; Ruyter, Ko de [Verfasser:in]; Humphreys, Ashlee [Verfasser:in] Writing for impact in service research Chahna Gonsalves, Stephan Ludwig, Ko de Ruyter, and Ashlee Humphreys 2021
Azzari, Courtney Nations [Verfasser:in]; Anderson, Laurel [Verfasser:in]; Mende, Martin [Verfasser:in]; Go Jefferies, Josephine [Verfasser:in]; Downey, Hilary [Verfasser:in]; Ostrom, Amy L. [Verfasser:in]; Spanjol, Jelena [Verfasser:in] Consumers on the job contextualization crafting in expert services Courtney Nations Azzari, Laurel Anderson, Martin Mende, Josephine Go Jefferies, Hilary Downey, Amy L. Ostrom, and Jelena Spanjol 2021
Boenigk, Silke [Verfasser:in]; Kreimer, Aaron A. [Verfasser:in]; Becker, Annika [Verfasser:in]; Alkire, Linda [Verfasser:in]; Fisk, Raymond P. [Verfasser:in]; Kabadayi, Sertan [Verfasser:in] Transformative service initiatives enabling access and overcoming barriers for people experiencing vulnerability Silke Boenigk, Aaron A. Kreimer, Annika Becker, Linda Alkire, Raymond P. Fisk, and Sertan Kabadayi 2021
Mimoun, Laetitia [Verfasser:in]; Gruen, Adèle [Verfasser:in] Customer work practices and the productive third place Laetitia Mimoun and Adèle Gruen 2021
Wieseke, Jan [Verfasser:in]; Geigenmüller, Anja [Verfasser:in]; Kraus, Florian [Verfasser:in] On the role of empathy in customer-employee interactions Jan Wieseke; Anja Geigenmüller and Florian Kraus 2012
Gelbrich, Katja [Verfasser:in]; Roschk, Holger [Verfasser:in] A meta-analysis of organizational complaint handling and customer responses Katja Gelbrich and Holger Roschk 2011